Return and Exchange Policy

Thank you for shopping at [Your Store Name]. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review our return and exchange policy below:

1. Eligibility for Returns and Exchanges

  • Return Period: You have 30 days from the date of delivery to return or exchange items.
  • Condition: Items must be returned in their original condition—unworn, unwashed, and with all original tags and packaging intact.
  • Exclusions: We do not accept returns or exchanges on sale items, gift cards, and custom-made products.

2. How to Return an Item

  1. Contact Us: Please contact our customer service team at [[email protected]] to request a return authorization. Provide your order number and the reason for the return.
  2. Prepare Your Package: Pack the item(s) securely in the original packaging if possible. Include a copy of the original invoice or order confirmation.
  3. Ship the Package: Send the package to the following address: [Your Return Address]

    Please note that you are responsible for the shipping costs of returns. We recommend using a trackable shipping service or purchasing shipping insurance.

3. Refunds

  • Processing Time: Once we receive your returned item, please allow 7-10 business days for us to process the return and issue a refund.
  • Refund Method: Refunds will be credited to the original payment method. Shipping costs are non-refundable.

4. Exchanges

  • Process: If you wish to exchange an item for a different size or color, please follow the return procedure outlined above. Once we receive the returned item, we will ship the replacement item at no additional cost.
  • Stock Availability: Exchanges are subject to availability. If the item you wish to exchange for is out of stock, we will process a refund.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [[email protected]]. Provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will arrange for a replacement or refund as soon as possible.